Have you ever used Empire Today? I have an Empire Today Review that you will want to read before you sign a contract and have them come work on your house. Both good and bad reviews, get the straight facts.
I would like to hear your take on the quality of the product and installation.
If you have had dealings with Empire Today please let us hear what you think and experienced.
Empire Today Reviews:
At first we were very happy with our new laminate flooring from Empire Today, with both the quality of the wood and the install was quick and relatively painless. However, as time wore on, we started noticing the laminate loosening up in the middle of the room. After about a year, it started buckling, and over the last six months has buckled up over 4 inches off the floor to the point of breaking at the seams.
Repeated calls to Empire Today customer service has led no where. Theyâ€™ve promised to come look at it, but never show up. Corporate always has to defer to the local office where we find a black hole. Calls to the local office always transfer to corporate. We finally got a general manager on the line to tell us itâ€™s not their problem anymore because itâ€™s beyond the 1 year installation performance period. I said okay, but I still need it fixed even if I must pay for it! Manager promised a call-back, and guess whatâ€¦ I have not heard from Empire since.
Iâ€™ve now had multiple other flooring companies out, and they all claim it was a botched install because the Empire Today installers did not leave any expansion room. They cut the laminate all the way up to the baseboards, and now that itâ€™s expanding some, itâ€™s causing the buckling in the least point of resistance, which is in the middle of the room where there is no furniture.
Now Iâ€™m having to pay ~$3,000 for another installer to pull it all back up and relay the laminate, and itâ€™s not Empire Today since they will not stand by their poor craftsmanship.
Empire Today Review:
As a tile installation contractor ( London Tile, Mill Valley) I frequently refer my clients to Italics. They have a readily available selection of stone, mosaic and porcelain tiles at excellent prices.
The sales people are knowledgeable, helpful and professional and eager to facilitate your order. Very important to me as a tile installation contractor who is always on a tight schedule…..
Empire Today Review
I couldn’t disagree with the last post more – enough that it prompted this review. I am currently working with them on my second remodel project. I have found them very helpful. Great with design suggestions as well as other aspects of customer service. Prices aren’t rock bottom, but they are definitely competitive, if not cheaper, with other shops in Marin.
Empire Today Review:
I have worked with the people at Italics several times over the past many years and have always had a great experience. They are very willing to spend whatever time is needed with the customer. Their prices are competitive, and they have a nice showroom. Definitely recommend them!
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