Flooring Repair Technician
SUMMARY: The primary responsibility of the Floor covering Repair Technician is to travel to scheduled service calls to repair carpet, wood, laminate sheet vinyl, and ceramic tile. Other duties include performing customer service inspections and other service related items for floor covering installations.
POSITIONAL RESPONSIBILITIES: • Responsible to repair all types of flooring products. • Responsible carpet re-stretches, and seam repairs. • Responsible to perform small replacements. • Responsible to meet customer expectations for all work performed during a service call. • Responsible to meet the schedules set forth by the Customer Service Coordinator for all work performed. • Responsible to liaise with the Customer Service Manager for all issues regarding any discrepancies or mistakes. • Responsible for building and maintaining interpersonal relationships with department personnel.
COMPETENCIES, SKILLS AND ABILITIES • Must have journeymen knowledge and experience in the floor covering industry. • Extensive knowledge of floor covering products sold in the industry. • Ability to follow directions, schedules, and perform all work in a timely and professional manner. • Ability to measure, add, subtract make basic mathematical calculations etc. • Must have a high level of ability working with homeowner’s and other customers with a goal of 100% satisfaction in mind. • Must be able to work in and adjust to varying schedules typical in the service industry. • Must have good situational awareness and good communication skills to resolve customer issues while protecting the interests of the company. • Ability to lift and carry 50 lbs. • Experience with proper and safe use of tools utilized in floor covering installation and repair. • Skilled craftsman with the ability to prioritize and manage multiple tasks. • Adaptable to change
EDUCATION / EXPERIENCE • 3 to 5 years of experience as a journeyman floor covering installer required.
CERTIFICATES, LICENSES, REGISTRATIONS • C-15 Desirable
PHYSICAL DEMANDS • While performing the responsibilities of the Repair Technician position, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel, and able to lift 50 pounds unassisted. The employee is required to stand, walk, reach with arms, hands, and to stoop, kneel, or crouch.
WORK ENVIRONMENT • Job duties will be primarily performed in a customer’s home. The noise level in the work environment will range from quiet to moderate • While performing the duties of this job, the employee is will be working in a occupied residential environment. • Will require the employee work in varying weather conditions and temperatures.
WORK SCHEDULE • Fulltime with overtime
TRAVEL REQUIREMENTS • Will be required to travel to multiple job sites on a regular and ongoing basis. • Must have a valid driver’s license and insurance that meets the company’s requirements at all times. Simi Valley, CA
Job Features
| Job Category | Flooring |